Return and refund policy
At Pixel Empyrean, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with this policy.
Eligibility: You are eligible for a return or refund if the product you received: - Is defective or damaged upon arrival - Does not match the description provided on our website - Is not the product you ordered
Timeframe: You must request a return or refund within 30 days of receiving the product.
Process: To request a return or refund, please contact us at [insert contact information] with the following information: - Your order number - A description of the issue you are experiencing with the product - Photos or videos demonstrating the issue, if applicable
Evaluation: We will evaluate your request and determine whether you are eligible for a return or refund. If your request is approved, we will provide you with instructions for returning the product to us.
Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a traceable shipping method to ensure that the product is received by us.
Refunds: If your request is approved, we will issue a refund to the original payment method used to purchase the product. Please allow up to 7 business days for the refund to be processed.
Exclusions: This return and refund policy does not apply to digital products, such as software or ebooks, which are non-refundable.
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